CUSTOMER OPERATIONS
WhatsApp Commerce Conversations
You are designing order confirmation, cart follow-up, or customer-service handoffs.
When to use it
You are designing order confirmation, cart follow-up, or customer-service handoffs.
Prepare these inputs
Opt-in, approved templates, business hours, delivery and return policies, provider setup, and escalation ownership.
A practical workflow
- 01
Map customer states, message purpose and consent.
- 02
Define accurate content, approved templates, business hours and human escalation.
- 03
Test replies and handoffs internally against current provider requirements.
What the toolkit contains
Reusable Arabic and English message sequences, assistant behavior prompts, and implementation guides.
Review boundaries
Check current Meta and provider requirements; test internally before customer traffic. No recovery or revenue lift is guaranteed.